mmc996 Privacy Policy

1. Introduction

mmc996 ("we", "our platform") is an online gambling platform operator licensed under international licensing. We respect the privacy of every member and visitor who uses the mmc996 website. This Privacy Policy has been established to inform you about our data processing practices and your rights as a data subject.

By registering as a member or continuing to use mmc996 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

This policy applies to all information collected through the mmc996 website, mobile applications (where applicable), and all our official communication channels including live chat and email support.

2. Information We Collect

mmc996 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into two main categories:

Information you provide directly:

• Full name, date of birth and MyKad number or identity document
• Email address and mobile phone number
• mmc996 account username and password
• e-wallet account information (Touch 'n Go eWallet, DuitNow) and online banking (FPX) that you use for deposits and withdrawals
• Crypto wallet address if you choose to use USDT, BTC or ETH
• Information you provide to our customer support team

Information collected automatically:

• IP address, device type, operating system and browser version
• Game session data including betting activity, login dates and times
• Financial transaction records including deposits, withdrawals and bonus history
• General geolocation data based on IP address for compliance purposes
• Cookie and related tracking technology information (see Section 6)

3. Purpose of Data Collection and Processing

Every piece of information we collect has a specific and legitimate purpose. mmc996 processes your personal data for the following purposes:

• Account management: Creating, verifying and maintaining your mmc996 member account
• Transaction processing: Facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX or crypto assets, and processing withdrawals within 15 minutes to 2 hours
• Legal compliance: Meeting international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering (AML) measures
• Platform security: Identifying and preventing fraud, account misuse and suspicious activity
• Customer support: Providing assistance via live chat and email in Malay and English
• Promotional communications: Informing you about bonus offers, current promotions and platform updates — provided you have given your consent
• Responsible gambling: Monitoring play patterns to identify and assist members who may need responsible gambling support
• Service improvement: Analysing usage data to improve the user experience on the mmc996 platform

4. Sharing Information With Third Parties

mmc996 does not sell, rent or distribute your personal information to third parties for their own commercial marketing purposes. However, in the following limited circumstances, we may need to share your information:

• Payment service providers: Payment gateway providers that process your transactions (Touch 'n Go, DuitNow, FPX and crypto platforms) receive only the transaction information needed to process payments
• Game software providers: Game studios may receive anonymised game session data for technical and game optimisation purposes
• Regulatory bodies: Licensing authorities and regulatory bodies with legal powers may request certain information, which we are required to provide
• Professional advisers: Lawyers, accountants or auditors who are bound by professional confidentiality obligations
• Legal requirements: When ordered by a court or competent authority under applicable law

All third parties involved in processing your data are required to comply with data protection standards equivalent to those of mmc996.

5. Data Security Measures

mmc996 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration or disclosure:

• Data encryption in transit using TLS/SSL protocols during all communication between your browser and mmc996 servers
• Data encryption at rest for all sensitive information stored in our databases
• Role-based access controls ensuring that only staff with a legitimate business need can access member information
• Regular security audits and penetration testing by independent third parties
• A comprehensive incident response plan to address any data breaches promptly
• Mandatory data security training for all mmc996 staff

6. Cookies and Tracking Technology

mmc996 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve performance and user experience.
• Preference cookies: Store your chosen settings such as language, display mode and game preferences.
• Analytics cookies: Help us understand usage patterns in aggregate form to support service improvement decisions.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mmc996 platform.

7. Your Rights as a Data Subject

As an mmc996 member, you have the following rights regarding your personal data:

To submit any request relating to these rights, please contact our support team via live chat or email. We will review and respond to your request within a reasonable period. Please note that the exercise of certain rights may be subject to legal or licensing requirements that override the request.

8. Data Retention Period

mmc996 retains your personal data for as long as your account is active or as long as needed to provide services to you. When an account is closed, we retain certain records for the period required by licensing laws and international regulatory requirements.

• Financial transaction records and account history are retained to meet licensing and audit requirements
• KYC records and identity verification are retained in line with international licensing requirements
• Communication logs with customer support are retained for quality and service history purposes
• Data that is no longer required is securely deleted or anonymised

9. Links to Third-Party Websites

The mmc996 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mmc996 platform. mmc996 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any website you visit through those links.

10. Amendments to This Privacy Policy

mmc996 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members through:

• A prominent notice on the mmc996 platform homepage
• A notification via email to the address registered to your account
• An update to the "Last Updated" date at the top of this document

Your continued use of the mmc996 platform after those amendments take effect will be considered your acceptance of the amended terms. If you do not agree with the amendments, you have the right to close your account.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the mmc996 support team is available to assist through the following channels:

• Live chat: Available 24/7 on the mmc996 platform in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries in a timely manner. For formal data rights requests, please state the purpose of your request clearly when contacting us.